Business Process Optimisation
ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.
Can the customer processes in your organisation be streamlined? Are your customer interactions at a high enough level? How efficient is your inbound marketing approach? These things cost a lot of time and effort. Meanwhile, you want to be able to tackle them flexibly but are experiencing constant pressure to reduce costs and an increasing administrative burden due to changing legislation. Fortunately, we can offer a suitable insourcing solution for many processes.
With Business Process Optimisation (BPO), ContactExpert optimises the experience of your customers. Our experts closely examine your customer service department. Depending on your goals and plans, we analyse your customer interactions, processes and marketing. How can it be done better, more efficiently, more customer-oriented? Where is cost reduction possible? Where can innovation or digitalisation provide progress?
Our experts know everything there is to know about Project Management, Training & Quality and Forecast & Capacity. They will maximise their expertise and share it with your team to make your business grow.
Are you looking for a specialised partner to take care of your customer service on-site at your location, while you continue to lead? Would you prefer to focus on the core activities of your organisation? Then our insourcing solutions are just what you've been looking for.
The advantages of BPO:
- Cost reduction, flexibility and continuity
- Focus on core activities
- You keep control of the process
- Improved quality throughout your customer service