Customer service managed insourcing

Our experts manage and support your team.

Do you want to take all of your worries away regarding the improvement of your customer experience? Are you searching for rapidly deployable and experienced employees to manage or reinforce your customer service department and do you want to to keep everything physically in-house? Then choose our managed insourcing solution. 

As an organisation or company, you can rely on the knowledge and experience of our experts: a managed insourcing team allows you to handle customer contacts independently and efficiently.

By working at your location, our team becomes part of your organisation. Communication lines are kept short, while our close partnership allows us to continuously improve business processes. The voice of the customer is always central.

We coach and manage your customer contact team, monitor quality and work in a result oriented way. Achieving the agreed KPIs is entirely our responsibility. All so you can focus on your core business. 

Our experts have extensive experience in customer interactions. They know exactly how customer service work and are trained to handle every interaction in the most customer-friendly and effective way. Together with us, you will decide who you want to deploy according to your needs. 

Our employees are selected using our proven Staff Mobility model. This enables us to shorten the selection procedure considerably and to guarantee experienced employees. Together, we will provide an outstanding customer experience and realise the intended objectives. You are guaranteed experienced employees who can quickly settle in and who match your company culture.

We can also provide extra services such as planning, project management, training & quality, forecast & capacity as well as advice wherever it is needed. 

We are happy to help you.

The advantages of managed insourcing:

  • Focus on your customers in your daily operations and future developments
  • Customer service as an integral part of your organisation
  • You can focus on your core business
  • Rapid deployment and guaranteed employees with proven experience 
  • External expertise takes your customer service to a higher level
  • Scalable and flexible deployment of trained experts
  • Cost savings through maximum efficiency

Improve your customer contact

Our experienced customer care advisors handle all of your customer interactions at your office together with your internal customer service department.

ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.


Our people tell their story

Improving the quality by coaching the customer contact professional

How do you take your customer service expertise to the next level

In organisations where customer service is provided internally, along with a customer-focused and high-quality approach, there is an increasing emphasis on innovation and expertise. Read here how you can take your internal customer service to the next level.

Stay in touch with customers with an omnichannel communication strategy

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to customer loyalty

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.
Improved customer contact? Get in touch with ContactExpert.

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