Insourcing

Is your customer service not always easily accessible? Is it hard to handle peak times and are you missing out on valuable contacts? Do the conversation skills of your employees leave much to be desired, resulting in dissatisfied customers?

A high-quality customer service is crucial for a successful customer experience. The ideal solution? Outsourcing your customer service: ContactExpert will support you with insourcing solutions where our employees work at your location.

Scaling up with ContactExpert is a smart and efficient way to reinforce your company.

ContactExpert guarantees to offer customer contact professionals with vast experience. Our employees are specifically selected based on our proven Staff Mobility model, allowing us to shorten the selection procedure considerably. It also guarantees experienced employees who provide an excellent customer experience and help you realise the intended goals.

Our employees have proven experience in a customer service environment and are trained to handle every customer interaction in the most customer-friendly and effective way.

Should you choose to outsource your customer contact at your location, we will help your customers optimally through the right channels: telephone, e-mail, social media, WhatsApp, chat and digital solutions. Our experienced team fully understands your organisation or company and applies the best conversation techniques. Your customers are not only helped quickly, but in a pleasant way.

ContactExpert supports you quickly and qualitatively in your interactions. Our experienced and service-oriented professionals have all the necessary knowledge and skills to do so. From customer service agents to planning or other customer care functions. Whatever you need, we will be happy to help you.

The benefits of insourcing:

High customer satisfaction
Your organisation or company is optimally accessible
Directly deployable employees with guaranteed proven experience in customer service
Avoid lengthy selection procedures
No worries about availability and quality of in-house staff
Scalable and flexible solution through the use of trained experts
Cost savings through maximum efficiency

Solutions

Improve your customer contact

Our experts manage and support your team.

Managed insourcing solutions

ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.

Business Process Optimisation solutions

Insights

Our people tell their story

Stay in touch with customers in times of crisis with an omnichannel strategy.

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to loyalty.

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.

How to avoid holiday blues in your team as a manager.

The need to take a break or get away has never been greater than now. And despite the fact that we need to take the Covid-19 measures into account when travelling, one thing is certain: enjoying a well-deserved holiday, abroad or at home, is good for you. On the other hand, coming back to work is not easy and it’s easy to forget you even had a holiday in the first place. As a manager, how do you motivate your team and prevent holiday blues?

Improved customer contact? Get in touch with ContactExpert.