Managed Insourcing

Do you want to take all of your worries away regarding the improvement of your customer experience? Are you searching for rapidly deployable and experienced employees to manage or reinforce your customer service department and do you want to to keep everything physically in-house? Then choose our managed insourcing solution.

As an organisation or company, you can rely on the knowledge and experience of our experts: a managed insourcing team allows you to handle customer contacts independently and efficiently.

By working at your location, our team becomes part of your organisation. Communication lines are kept short, while our close partnership allows us to continuously improve business processes. The voice of the customer is always central.

We coach and manage your customer contact team, monitor quality and work in a result oriented way. Achieving the agreed KPIs is entirely our responsibility. All so you can focus on your core business.

Our experts have extensive experience in customer interactions. They know exactly how customer service work and are trained to handle every interaction in the most customer-friendly and effective way. Together with us, you will decide who you want to deploy according to your needs.

Our employees are selected using our proven Staff Mobility model. This enables us to shorten the selection procedure considerably and to guarantee experienced employees. Together, we will provide an outstanding customer experience and realise the intended objectives. You are guaranteed experienced employees who can quickly settle in and who match your company culture.

We can also provide extra services such as planning, project management, training & quality, forecast & capacity as well as advice wherever it is needed.

The advantages of managed insourcing:

Focus on your customers in your daily operations and future developments
Customer service as an integral part of your organisation
You can focus on your core business
Rapid deployment and guaranteed employees with proven experience
External expertise takes your customer service to a higher level
Scalable and flexible deployment of trained experts
Cost savings through maximum efficiency

Solutions

Improve your customer contact

Our experienced contact centre agents handle all of your customer interactions at your office together with your internal customer service department.

Insourcing solutions

ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.

Business Process Optimisation solutions

Insights

Our people tell their story

Stay in touch with customers in times of crisis with an omnichannel strategy.

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to loyalty.

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.

How to avoid holiday blues in your team as a manager.

The need to take a break or get away has never been greater than now. And despite the fact that we need to take the Covid-19 measures into account when travelling, one thing is certain: enjoying a well-deserved holiday, abroad or at home, is good for you. On the other hand, coming back to work is not easy and it’s easy to forget you even had a holiday in the first place. As a manager, how do you motivate your team and prevent holiday blues?

Improved customer contact? Get in touch with ContactExpert.