Customer Service Solutions

Do you want to make the customer service in your company more professional? Are you looking for experienced staff or coaching for your customer service? Do you want to optimise your processes?

ContactExpert improves the flexibility of your company and makes you more accessible to your customers. In addition to outstanding operational services, ContactExpert can provide you with an in-depth analysis of your customer contacts. Using these insights, our experts draw up a strategy. Together, we will improve your customer experience.

How can your customer service exceed expectations - Hoe zorg je ervoor dat je klantendienst de verwachtingen overtreft

Our experienced customer service advisors handle all of your customer interactions at your office together with your internal customer service department. Providing you with a scalable and flexible solution that increases your customer satisfaction and doesn't distract you from your core business.

Our outsourcing solutions


Our experts manage and support your team.

Get your in-house customer service staff in shape with the support of real ContactExperts. Our executives manage your employees and our own ContactExpert employees at your location. Keeping an eye on skills, current processes and the goals of your company.

Our managed insourcing solutions

BPO call center services

ContactExpert analyses and optimises your customer interactions, processes and inbound marketing. 

How can things be better, more efficient and more customer-oriented? With these questions in mind, our experts examine your customer service and draw up a plan to bring your customer interactions, processes and inbound marketing to a higher level. The key to success? Sharing our customer contact expertise, such as Project Management, Training & Quality, Forecast & Capacity, to achieve Cost Reduction, innovation and digitalisation.

Our Business Process Optimisation solutions

Improving the quality by coaching the customer contact professional

How do you take your customer service expertise to the next level

In organisations where customer service is provided internally, along with a customer-focused and high-quality approach, there is an increasing emphasis on innovation and expertise. Read here how you can take your internal customer service to the next level.

Stay in touch with customers with an omnichannel communication strategy

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to customer loyalty

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.
Improved customer contact? Get in touch with ContactExpert.

How can we help you?