Customer Service Solutions
Do you want to make the customer service in your company more professional? Are you looking for experienced staff or coaching for your customer service? Do you want to optimise your processes?
ContactExpert improves the flexibility of your company and makes you more accessible to your customers. In addition to outstanding operational services, ContactExpert can provide you with an in-depth analysis of your customer contacts. Using these insights, our experts draw up a strategy. Together, we will improve your customer experience.
Our experienced customer service advisors handle all of your customer interactions at your office together with your internal customer service department. Providing you with a scalable and flexible solution that increases your customer satisfaction and doesn't distract you from your core business.
Our experts manage and support your team.
Get your in-house customer service staff in shape with the support of real ContactExperts. Our executives manage your employees and our own ContactExpert employees at your location. Keeping an eye on skills, current processes and the goals of your company.
ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.
How can things be better, more efficient and more customer-oriented? With these questions in mind, our experts examine your customer service and draw up a plan to bring your customer interactions, processes and inbound marketing to a higher level. The key to success? Sharing our customer contact expertise, such as Project Management, Training & Quality, Forecast & Capacity, to achieve Cost Reduction, innovation and digitalisation.