Testimonials

ContactExpert provided excellent assistance to REMOBIS Refund Service and ALFA Transport Service with its training courses for our VAT & Excise Refund specialists and their managers. All participants were very positive about the content of the trainings, but certainly also about the knowledge and enthusiasm of the trainers. Many examples from our daily practice were integrated in the trainings, which made the content recognisable for the participants and could be applied right away. Definitely recommended!

In the context of continuous improvement, we at Start People are always looking for opportunities to optimise the productivity of our administrative helpdesk. No easy feat, on account of the peaks and valleys in the volume of work.

We found one such opportunity at ContactExpert. Within a month, an experienced ContactExpert project manager started up who took a very thorough approach. After four weeks of intensive analysis, ranging from interviews with employees to carrying out various tasks personally, the possible optimisations were mapped out. A month later, several concrete improvement projects were underway, with as result: projects completed, productivity optimised and both internal and external satisfaction increased.

It's so enlightening to be able to work with a partner who, without extensive knowledge of the organisation, understands the challenges of the business and comes up with actual solutions very quickly.

“I’m not e-mailing you this time to express my displeasure, frustrations and desperation, but… to sincerely thank you. You all probably don't have an easy job and what’s more, as the weeks went by, I grew less and less friendly myself. But you were someone who never let that show on the phone and who was able to convince me that you would take all the necessary steps to help me."

This is an e-mail that could have been addressed to any ContactExpert. We all get such telephone calls full of emotion, when a solution seems to be nowhere to be found. The customer gets nervous. And then, after much searching, you find a way to really help.
 
Within the project where I work, we ContactExperts are seen as people who deliver quality. That happens in quite a bizarre way: by just doing what we are used to doing. Really listening. Always doing just that little bit more for the customer. Always looking a little longer for a solution. That's how we were taught.
I notice that our client really appreciates this and often compliments us. And so, I even catch myself feeling a certain pride. I’m proud of myself and my colleagues. Because the customer really sees us as an added value.

“My journey at ContactExpert started through an acquaintance who introduced me. Looking for a similar job, I have now effectively found what I was looking for. I can work from home, and my schedule makes it possible to practice my side profession. My quality of life is better, and I spend more time with my family.

A big advantage of ContactExpert is that there’s a lot of support. And it’s consistent. From the start, up to the present, team leaders and supervisors are literally always there for you. I’m also very happy that the person you are now is what’s looked at, and that skills/capacities are taken into account and not just whatever diplomas you obtained in the distant past. In this way you realise that you’re more than a number, but effectively a person.

That makes you automatically want to do your best for the benefit of your employer! The tasks are spread out, which is nice. This way you stay inspired, informed and your interest is also sustained. The values and standards of ContactExpert are high and it’s nice to (be able to) live up to them.”

As a customer advisor, I immediately saw working for our client on location as a unique opportunity.

I ended up in a group of very cool colleagues where there was a pleasant, friendly atmosphere in the workplace. No day is the same due to the variety of tasks: from telephone contact, e-mails, chats to answering letters on paper, with the processing of a whole range of administrative tasks on top of that.

The advantage of working for ContactExpert is that I can use all the possibilities. What’s more, I can continuously train myself in all kinds of areas via the training platform Goodhabitz.

In the period when working from home was the norm, we received a number of surprises at home (by post) from both ContactExpert and our client, which was a real 'shot in the arm'. This confirms that our work as ContactExpert is appreciated.”