Turn every customer contact into a successful customer experience.
Collaboration is the backbone of our service. Because even though we always strive for a 100% successful customer experience, we can't do it alone. We firmly believe in a strong partnership in which our experts will help you achieve your goals and install sustainable solutions and processes.
Our experts take care of your customer interactions.
Our experienced customer care advisors handle all of your customer interactions at your office together with your internal customer service department. Providing you with a scalable and flexible solution that increases your customer satisfaction and doesn't distract you from your core business.
Our experts manage and support your team.
Get your in-house customer service staff into shape with the support of real ContactExperts. Our executives manage your employees and our own ContactExpert employees at your location. Keeping an eye on skills, current processes and the goals of your company.
ContactExpert analyses and optimises your customer interactions, processes and inbound marketing.
How can things be better, more efficient and more customer-oriented? With these questions in mind, our experts examine your customer service and draw up a plan to bring your customer interactions, processes and inbound marketing to a higher level. The key to success? Sharing our customer contact expertise, such as Project Management, Training & Quality, Forecast & Capacity to achieve cost reduction, innovation and digitalisation.
