Turn every customer contact into a successful customer experience.

For us, cooperation is the basis for our services. Because even though we always go 100% all-out for a successful customer experience in your organisation or company, we cannot do it alone. We strongly believe in a close partnership in which our experts work together with you to help you achieve goals and implement sustainable solutions and processes.

Discover our approach


Our experts handle your customer interactions.

Our experienced customer contact employees handle your customer contacts at your location together with your own internal customer service employees. This way, you have a scalable and flexible solution that increases your customers’ satisfaction and doesn’t distract you from your core business.

CX Professionals


Practical CX training for every level.

ContactExpert offers practical training for various functions and levels in customer care, ranging from customer advisors to executives. These programmes are built on decades of experience in managing customer care organisations and handling customer contacts in various industries.

CX Training


Working together on an innovative and profitable customer service.

How can it be done better, more efficiently and with greater customer-centricity? Based on these questions, our experts scan your internal customer service organisation and draw up a plan with which we take your customer interactions, processes and inbound marketing to a higher level.

Together with you, we discover whether, through our experiences and expertise, we can contribute to a solution, an idea or a vision. A concrete action that you can immediately adopt and that yields tangible results.

CX Consulting

We work together with these companies to create meaningful customer experiences.


Hot off the press

Stay in touch with customers in times of crisis with an omnichannel strategy.

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to loyalty.

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.

How to avoid holiday blues in your team as a manager.

The need to take a break or get away has never been greater than now. And despite the fact that we need to take the Covid-19 measures into account when travelling, one thing is certain: enjoying a well-deserved holiday, abroad or at home, is good for you. On the other hand, coming back to work is not easy and it’s easy to forget you even had a holiday in the first place. As a manager, how do you motivate your team and prevent holiday blues?
Excellent customer contact? Get in touch with ContactExpert.

How can we help you?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.