Turn every customer contact into a successful customer experience.
For us, cooperation is the basis for our services. Because even though we always go 100% all-out for a successful customer experience in your organisation or company, we cannot do it alone. We strongly believe in a close partnership in which our experts work together with you to help you achieve goals and implement sustainable solutions and processes.
Our experts handle your customer interactions.
Our experienced customer contact employees handle your customer contacts at your location together with your own internal customer service employees. This way, you have a scalable and flexible solution that increases your customers’ satisfaction and doesn’t distract you from your core business.
Practical CX training for every level.
ContactExpert offers practical training for various functions and levels in customer care, ranging from customer advisors to executives. These programmes are built on decades of experience in managing customer care organisations and handling customer contacts in various industries.
Working together on an innovative and profitable customer service.
How can it be done better, more efficiently and with greater customer-centricity? Based on these questions, our experts scan your internal customer service organisation and draw up a plan with which we take your customer interactions, processes and inbound marketing to a higher level.
Together with you, we discover whether, through our experiences and expertise, we can contribute to a solution, an idea or a vision. A concrete action that you can immediately adopt and that yields tangible results.