CX Professionals
ContactExpert has experienced professionals in various CX disciplines who are happy to assist you with your operational activities and/or management.
Our Professionals with Proven Experience
Whether it concerns the structural (extra) staffing of your customer service or temporary reinforcement due to an internal staffing shortage or peak volume, the involvement of a manager or the need for an experienced specialist for WFM, Quality or other specialised services, ContactExpert is standing by.
ContactExpert can support you in various ways with its immediately deployable customer experience professionals:
CX Employees
Professional customer contact employees with proven experience to staff your in-house customer care department.
CX Managers
Managers at all levels for your customer service to cover absences or (temporarily) provide reinforcement.
CX Specialists
Specific profiles available as project or programme managers, WFM planners & forecasters, Quality Officers, Trainers, ...