CX Management
ContactExpert provides your managers with all the techniques to enable them to create and manage a high-performance organisation and team with high customer and employee satisfaction as a result.
Quick link to our training courses:
Team Coach 2.0 - Contact Center Management - Contact Center Mechanics
Under the heading of 'CX Management', ContactExpert offers you a number of practical training courses, especially for beginning and experienced managers at various levels in customer contact.
With these training courses we provide your managers with all the tools and techniques to enable them to create and manage a high-performance organisation and team with high customer and employee satisfaction as a result!
The training courses in this programme are modular. Together with you, we put together a training that fits perfectly with the needs of your managers. In this way, we provide training that’s targeted and practical. This keeps it relevant and your employees remain maximally involved.
The training courses are very practical and feature many exercises and cases derived from your operations, making them very recognisable for the participants. As a result, the learning material is absorbed faster and can be immediately put to use.
In contrast to some (subsidised) training courses requiring registration, a ContactExpert training also means undivided attention, which leads to a better end result.