CX Training

ContactExpert offers practical training for various functions and levels in Customer Care. These training courses have been compiled based on decades of experience in managing Customer Care organisations and handling customer contacts in a wide range of industries.

Training for CX customer advisors

ContactExpert's Customer Engagement training gives your agents/customer advisors all the techniques and knowledge they need to conduct a perfect interaction with your customers, resulting in higher customer satisfaction!

Discover our Customer Engagement Training


Training for CX Managers

With our CX Management training courses, we give your managers all the techniques they need to manage a high-performance organisation and team with high customer and employee satisfaction as a result. This can be tailored for both Team Coaches / Leaders and Customer Care Managers:

Discover our CX Management training courses


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