CX Innovation and Tooling
Together we look for smart combinations of existing and new resources and solutions to arrive at a truly new approach.
ContactExpert makes the following analogy when it comes to improvement and innovation:
"In our pursuit of more light, we invested a lot of time in making the candle burn longer and brighter, but the real innovation was the invention of the light bulb."
We see this analogy ring true in many companies, while there may be innovative solutions at our fingertips. Thanks to our knowledge and experience, ContactExpert helps you find them. Together with you, we look for smart combinations and recombinations of existing and new resources and solutions to arrive at a truly new approach that gives you an edge over your competition.
We support you with the following issues:
- Digitisation of customer contact is of course a 'hot item' because of the lower costs it entails, but how do you do that in such a way that you don't lose the personal contact with your customer?
- The use of Artificial Intelligence (AI) is also on our list. Especially since AI can add a lot of value to improving the quality and speed of service for the benefit of the customer.
- Collaboration between systems. If cleverly combined, systems such as CRM, ERP, knowledge bases and contact platforms can enable you to provide a personal service to your customers through, for example, intelligent routing.
- Using Robot Process Automation (RPA) can help automate repetitive processes. This way, you reduce the margin of error and your employees can concentrate on the more complex questions.
One subject is still missing from this list and that is ContactExpert's vision on how all these points combined can lead to real innovation: from candle to light bulb. ContactExpert has the answer.