Turn every customer contact into a successful customer experience.

Every customer contact is an opportunity to build a valuable relationship between the customer and company. And that's what we're going for, together with you. A close partnership is the basis of everything.

Our extensive expertise and experience are the perfect starting point for a partnership where we guide your customer service through every phase: start-up, optimisation or transformation. We can take over every process in part or in full so that you are completely unburdened.

Depending on your needs, the collaboration can take different forms: reinforcement of your team with the right experts, a project that you would like to leave entirely to us or advice that your team can use. We work according to customised service, with a solutions-oriented mindset, and we are flexible and transparent. We make all decisions jointly with you, throughout the entire collaboration.

We firmly believe that people make the difference. That is why we always select our motivated experts specifically for your assignment, and we work with your team on a well-thought-out and sustainable customer-oriented approach at all levels. Always on-site at your location, in order to quickly and efficiently get to know your team, processes and company culture.

Meaningful experiences make meaningful relationships.


Stay in touch with customers in times of crisis with an omnichannel strategy.

Even in times with strict measures to help contain the coronavirus, it’s important to maintain contact with the customer. However, the way in which we stay in touch is constantly changing. Use this time to improve the current customer experience with an omnichannel approach.

From authenticity to loyalty.

Customers are just like you and I: they have thoughts, goals and dreams. It might seem logical, but many companies seem to forget and focus on business priorities instead. Yes, business is important, but it’s the human aspect that makes customers loyal. Always keep the following three points in mind.

How to avoid holiday blues in your team as a manager.

The need to take a break or get away has never been greater than now. And despite the fact that we need to take the Covid-19 measures into account when travelling, one thing is certain: enjoying a well-deserved holiday, abroad or at home, is good for you. On the other hand, coming back to work is not easy and it’s easy to forget you even had a holiday in the first place. As a manager, how do you motivate your team and prevent holiday blues?
Improved customer contact? Get in touch with ContactExpert.

How can we help you?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.